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Paypal siding with seller.
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Seller protection doesn t cover buyer claims for items received that are significantly not as described snad.
The buyer claimed that the item was damaged and materially different from what was pictured.
Paypal keeps siding with seller kruhl i doubt they sided with the seller somehow or other your dispute got closed but if it had remained open and escalated to a claim then you would nearly always win.
Seller protection for merchants.
Paypal can t prosecute for counterfeit items.
The process can also tie up funds and impact cash flow.
Say the buyer ordered a pink scarf but received a green one instead.
If you wanted to prosecute the seller to get a refund you would need to do that through legal chanels not paypal.
So if you want to use paypal the recover funds you need to go through paypal and follow paypal policies.
Go ahead set up shop.
We know selling online securely is a challenge for merchants.
When it comes to transaction disputes paypal is known for siding with the customer.
I asked for a full refund but instead i was asked to spend more money to ship the products back in order to have a partial refund.
Shopping online shouldn t cost you peace of mind.
If the seller clearly is not in the wrong yes pp will side with the seller.
Paypal is just a payment processor pass through.
I m a long time ebay seller with 100 feedback.
I recently sold an item through ebay to an international buyer who filed a not as described dispute through paypal on the day he received the item.
Siding w seller when the tracking number provided shows delivery two days before i placed my ord jbmac seller gives fake info and paypal dispute algorithms s initial decision made without deep investigation so a human has to review it.
In other words what the buyer received doesn t match what they ordered.
But paypal chargebacks are slightly different because sellers need to deal with a buyer s credit card company.
It seems to be rare these days but it does happen.
Our seller protection policy will protect your online sales minimize claims and chargebacks and help prevent merchant fraud.